Cortex unites Shopify stores, Amazon seller accounts, quick-commerce channels, 3PL warehouses, and customer support into one synchronized operating system. Eliminate stockouts, overselling, and profit margin blind spots.
The Operational Cost of Fragmentation
Traditional off-the-shelf software and spreadsheet trackers create siloed operations, slow departmental handoffs, and revenue leakages.
When a product goes viral on Shopify, marketplace inventories (Amazon, Flipkart, eBay) lag by several hours. Orders flood in for out-of-stock items, leading to painful cancellations, negative reviews, and marketplace account suspensions.
Handling returns via email and manual spreadsheets leads to misplaced inventory, unauthorized chargebacks, customer frustration, and returned items sitting uninspected in warehouse corners for weeks.
Brands celebrate gross revenue while silently losing money. Factoring in blended ad spend, payment gateway fees, marketplace commissions, courier RTO penalties, and packaging costs requires days of retrospective spreadsheet analysis.
Support agents cannot see a buyer's order history across Shopify and Amazon without switching between 4 different browser tabs, leading to delayed resolutions and frustrated buyers.
Configured for Your Industry
Every module is built on Cortex Studio, backed by flexible entity relationships, automated triggers, and granular role permissions.
Centralize stock counts across multiple warehouses, Shopify, Amazon, and quick-commerce channels with sub-second bidirectional synchronization.
Empower customers with a frictionless branded portal to initiate exchanges, upload defect photos, and receive automated reverse pickup shipping labels.
Calculate true contribution margin per SKU in real time, automatically deducting COGS, shipping charges, ad spend, and marketplace take rates.
Predict stockout dates based on sales velocity and lead times. Auto-generate supplier purchase orders with multi-currency support.
How Cortex connects product catalogues, inventory pools, orders, and fulfillment partners.
Deployment Methodology
A phased, risk-mitigated rollout designed for zero operational downtime and measurable time-to-value within 90 days.
We evaluate your e-commerce operations across sales channels (Shopify, Amazon, Walmart, TikTok Shop), warehouse management systems, 3PL partners, and reverse logistics return centers. We identify inventory sync lag, stockouts, and return processing bottlenecks.
We model products, SKU variants, warehouse locations, 3PL stock pools, and purchase orders in Cortex Studio. Real-time inventory allocation algorithms update available-to-promise (ATP) quantities across all storefronts within 200 milliseconds of every order.
We launch a branded customer returns and exchange portal with automated label generation, instant exchange incentives, and barcode scanning at warehouse return stations. Automated PO generation calculates reorder points based on lead times and sales velocity.
We deploy real-time contribution margin analytics calculating true SKU profitability after ad spend, payment processing, shipping, and return amortization. Storefronts and 3PL warehouses complete full cutover to Cortex orchestration.
Proven Impact
Overselling during flash sales resulted in $140,000 in monthly canceled orders and an Amazon account at risk of suspension.
Implemented Cortex Unified Inventory Master and automated reverse-logistics returns management.
Reduced overselling incidents to absolute zero, cut customer support refund inquiries by 68%, and recovered $45,000 in unshelved return stock monthly.
Security & Governance
Zero credit card data stored locally; fully integrated with tokenized enterprise payment gateways.
Automated fulfillment timers ensure shipping tracking numbers upload within marketplace dispatch requirements.
Region-specific tax calculation and e-way bill generation built into every order dispatch flow.
Frequently Asked Questions
Yes. Cortex Graph models virtual bundles. When a customer purchases a 3-pack bundle on Shopify, Cortex automatically deducts 1 unit from each underlying component SKU across every connected sales channel.
Cortex integrates with leading warehouse management systems (WMS) and courier aggregators (Shiprocket, Delhivery, FedEx, UPS) via automated REST APIs and webhook dispatch events.
Yes. By connecting to Meta Ads and Google Ads with UTM mapping, Cortex attributes advertising spend to specific product lines, providing true post-ad net margin calculations.
Cortex requires customers to upload mandatory defect images or unboxing videos before approving return requests, and prompts warehouse technicians to scan and grade the physical return before issuing payouts.
Yes. Cortex is built on horizontal auto-scaling cloud architecture with Redis in-memory caching and Kafka message queues, reliably processing tens of thousands of orders per minute.
Schedule a technical walk-through with our solution engineers. We will show you how Cortex can be configured for your exact workflows.